Terms & Conditions

General

These terms and conditions will apply to all transactions placed online with World Interiors. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Products, prices and content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£) * and are inclusive of UK VAT * at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

*The web price includes VAT at 20%.

Orders

We are pleased to accept orders by any of the following methods. Online transaction via secure server or by telephone. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept cards by MasterCard, Visa, or Maestro/Solo . If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Cancellation of a special order cannot be accepted once the goods have been put into production, are in our possession, or cannot be cancelled with the Supplier. Cancellation of an order will incur costs which will be deducted from the monies paid at 20% of the total purchase price.

Non-acceptance of an order may be a result of one of the following:-

  1. The product you ordered is unavailable from stock or discontinued by the manufacturer.
  2. Our inability to obtain authorisation for your payment.
  3. The identification of a pricing or product description error.

Cancellation by us

We reserve the right not to accept any order request if:

  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area;
  • one or more of the goods ordered was incorrectly described or priced on the website;
  • the payment transaction is not authorised;

Incorrect pricing. On the rare occasion the website is displaying an incorrect or out-of-date price or there are obvious errors or inaccuracies regarding the goods appearing on World Interiors website, we reserve the right to remove any item from any order and provide a full refund to the customer for that item.

If we do cancel your contract we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Payment

Payment must be received in full on placement of the order.

Goods can be held for 4 weeks with full payment.  Thereafter, storage rental charges at our current rates, will apply.

Delivery

We will normally deliver goods within 5-10 days of ordering, some larger items can take up to 21 days.

Although the suppliers delivery date to the company is quoted in good faith, the company gives no undertaking that the goods will be delivered on the date given, and will not be liable for any loss or damage consequent upon delay in delivery or non-delivery of the goods.

The customer is responsible to check goods on delivery. Any goods found to be missing or damaged should be reported to the delivery driver at the time of delivery. The company will not be liable for any loss or damage to the goods suffered in transit unless the company is notified within two days after delivery. The customer is responsible for adequate access for delivery of goods.

Deliveries outside of our normal free delivery area will be subject to a delivery charge. For more details, check the delivery page.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0115 888 0500 between 10am and 4pm, Monday to Friday, or use our contact form. Please be ready to quote your order number and order date. If your order has already been despatched or delivered, then you will need to follow our Returns procedure.

What if I wish to cancel my order before delivery?

If, after having placed your order for goods that are in stock, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us by emailing us at mail@worldinteriors.co.uk

Cancellation for any items that are ordered upon your request, that show a delivery lead time are at the discretion of World Interiors and may incur any reasonable costs borne by the company. Any changes to specification of original orders must be notified in writing and are not guaranteed.

What if I wish to return my order?

Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days after the day of receipt. This includes any delivery charge. If you require us to collect the goods we reserve the right to make a charge to cover collection costs.

What if the goods are faulty?

In the unlikely event that your goods are faulty, please contact our dedicated Customer Service team on 0115 888 0500.

Ownership of goods

All items supplied to the customer remain the property of World Interiors until final payment of all sums owing in respect of those goods has been received in full by us. Title of the goods shall not pass until full payment is made.

Comments and complaints

If you wish to comment or complain about any aspect of your dealings with us please write to: World Interiors 109 Nottingham Rd, Mansfield, Notts. NG18 4AJ. Telephone 0115 888 0500. Email mail@worldinteriors.co.uk. We will reply within two working days of receipt.

 

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